FAQS

Shipping

When we order something online we want to receive it as soon as possible and we want to treat our customers as we would want to be treated. We ship orders daily. We do our best to ship orders the same day as ordered or the next business day.

Kurrent Electric uses the USPS to ship most orders from the web store. Most orders will be shipped using 1st class mail. All prices include the costs of shipping your package inside the United States. During checkout, you’ll have the option to upgrade to Priority mail or other mail options if you need your order even sooner.

Once you place your order, you can expect it to ship in 1 – 3 days. From the time you place your order to the time it lands in your mailbox, we estimate:

Free shipping: 5-12 days

Priority Mail: 1-3 days

Though we do our best to ship orders in a timely and secure manner, sometimes unexpected delays can occur. If your package hasn’t arrived and the listed, estimated delivery times have elapsed, please refer to your tracking information. If something looks funny, let us know. Please see the preorder information below if your order includes a preorder.

Kurrent Electric cannot be held responsible for any orders lost by the postal service.

However, we will do our best to ensure the happiness of our customers; if you suspect your order has been lost in transit, let us know and we’ll work with you.

Returns

Kurrent Electric accepts returns. We ask you to start the return of the merchandise within 30 days of receiving it. The buyer is responsible for return shipping costs unless in the case of defective or damaged merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation e-mail, please contact us immediately and we will make every effort to correct them.

You can email us at info@kurrentelectric.com You can contact us with general questions, technical questions about products, suggestions for new products, etc. Or if you just want to drop us a line, we’d love to hear from you.

Instructions

Need help assembling your solderless cables? Check out our instruction guide here or watch our assembly video here.